COMPLAINT HANDLING

BMX Australia wants all its members to have a happy and enjoyable BMX experience, however sometimes things go wrong and people have a right to complain and have their concerns listened to and dealt with.

The process to follow when a member has a concern and/or wishes to lodge a complaint is outlined in the BMXA Members Protection Policy (MPP), our constitution and your club and state association’s constitution may also need to be taken into account.

Play by the Rules (PBTR) also offers helpful solutions and advice on complaint handling.

In order to assist clubs with the process to follow when a concern and/or complaint arises, we’ve put together a Managing Complaints Key Points document.

To see BMXA’s Managing Complaints Key Points document – CLICK HERE

You can also look at the policies and processes below:

Your state’s Sport and Recreation Department may also offer a Dispute Resolution Process, which can assist you and your members.

The BMXA office is happy to assist so please don’t hesitate to contact us on 02 9008 1300 or email info@bmxaustralia.com.au.