Terms and conditions

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern our relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The use of this website is subject to the following terms of use:

The content of the pages of this website is for your general information and use only. It is subject to change without notice.
Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
Your use of this website and any dispute arising out of such use of the website is subject to the laws of Australia.

Under the Australian Consumer Law, a customer is entitled to a refund or replacement for a major problem with a product – that we are unable to remedy via a repair or replacement product.
For any Services (parties, coaching clinics, session passes etc), a consumer is only entitled to a refund if there is a major problem in the delivery of the service.

REFUND/EXCHANGE/WARRANTY POLICIES

 
Change-of-Mind Policy:
BMXAUS does not offer cash refunds for any change-of-mind decisions regarding products or services. 
We can offer store credit for products purchased should the folowing criteria be met: 
  • BMXAUS offers 14 Day (from purchase date) replacement or store credit for ‘change-of-mind’ items that are still in new/sellable condition(condition it left the store in). 
  • An origninal receipt must be provided at time of exchange.
  • Any signs of use, wear or damage will void this offer.
For any services, we can offer rescheduled dates, alternative services or store credit at the sole discretion of Management – depending on the circumstances involved.
 
Warranty Items:
As the retailer, we do not make the decision whether to approve or deny warranty. All warranties are set by the manufacturer of the product, and they determine the action that is taken.  Our position only is to supply the relevant information and communicate on behalf of the customer to aid the manufacturer in finding a resolution. Time taken and the outcome is not in our control.
 
In any case, BMXAUS believes in offering the best experience possible to it’s customers, from the time of purchase to the end of the lifespan of that product.  Part of which is working with you to receive a timely response and outcome from the manufacturer.  In cases where we can provide a better result, we will strive to do so. So if no matter how stressful the situation, please be aware that we will do everything we can to provide a fair and just service for our customers.
 
With this in mind, please note that:
  • BMXAUS is not liable to refund or replace items without manufaturer approval.
  • If the situation is relevant grounds for warranty, the warranty process will be followed as per the manufacturers guidelines.
  • BMXAUS is not liable to supply replacement goods or compensation for time taken durring this process.
    • If warranty is denied by the manufaturer, BMXAUS may be able to provide any alternative offer at our sole discretion – however, we are in no way liable to do so.
  • If warranty is approved, a replacement or refund may be offered to the customer.
  • BMXAUS is not liable to provide any offer that is not set by the manufacturer: Eg. If replacement is offered but a refund is not, BMXAUS is not liable to offer a refund, and will only be liable to provide the supplied replacement product.
 
Please note that all of these polices are set by management.  If you disagree with something here, please do not take it out on the Staff – there is no situation were rudeness or aggressive behaviour are considered acceptable – they are simply trying to do their job and help you to their best of their ability. More often than not, a considerate and polite approach will go a lot further with everyone involved.
All situations can be escalated to management if you feel that the response is unreasonable or unfair.